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the lowdown


Frequently Asked DSL Questions

How do I set up my DSL?

Just visit our Help Section for step by step instructions

How does DSL work?

DSL utilizes more of the bandwidth on copper phone lines than what is currently used for plain old telephone service (POTS). By utilizing frequencies above 3200Hz, DSL can encode more data to achieve higher data rates than would otherwise be possible in the restricted frequency range of a POTS (Plain Old Telephone System) network. In order to utilize the frequencies above the voice audio spectrum, DSL equipment must be installed on both ends and the copper wire in between must be able to sustain the higher frequencies for the entire route. This means that bandwidth limiting devices such as loading coils must be removed or avoided.

What are the differences between DSL and cable modem services?

DSL provides always-available high-speed Internet access over a single dedicated telephone line. Cable modems offer high-speed Internet access over a shared cable television line.

While cable modems may have greater theoretical downstream (from the Internet to the home. ie. viewing website, receiving mail) bandwidth capabilities, that bandwidth is shared among all users in a neighborhood, and will therefore vary, often dramatically, as more users in a neighborhood get online at the same time.

Upstream traffic (from the customer premise to the Internet. ie. sending mail, requesting a website, clicking a link, submitting a form) over cable modems will in many cases be slower than DSL, either because the particular cable modem is inherently slower, or because too many people in a neighborhood are trying to send or receive data at the same time - causing congestion in the local cable network.

What are some of the differences between DSL and ISDN technologies?

The DSL technologies offer a dedicated, connection that is always on, while ISDN requires call set-up and dial access time in order to be activated. You can think of ISDN as having two 56k dialup modems working at the same time.

I currently have DSL with (insert another ISP's name here) as my ISP, how can I switch to Internet Exposure for my ISP?

If you would like us to provide your internet service and you currently get DSL through Qwest, all you have to do is call Qwest (1.800.244.1111 for residential service, 1.800.603.6000 for small business service) and request to have Internet Exposure provide your internet service instead of your current provider. Don't forget to call your current provider and cancel your service with them. This process will take 8 to 14 days.

If you would like us to provide your internet service and you do not get your DSL through Qwest, first you need to get a phone line through qwest. When you order a phone line, you can request to get DSL service on that line and have Internet Exposure as your (Internet Service Provider) ISP.

Does it matter who I get my telephone service from if I want Internet Exposure to provide my DSL internet service?

Yes. You must have your telephone service through Qwest in order for Internet Exposure to provide your internet service.

Is there a fee to setup my DSL service?

Yes. Internet Exposure does charge a setup fee. However, with our current promotions we are waiving the setup fee.

How long does it take to setup my DSL service?

It can take anywhere from 8 to 14 days for Qwest to setup their part of your service. It only take a few minutes for Internet Exposure to setup the rest.

How do I know if I qualify for DSL?

Currently we are only offering DSL in and around the Twin Cities area of Minnesota. If your area code is 612, 651, 763, or 952 you may qualify. Contact Qwest (800-475-7526) for coverage options in your area.

What are the costs associated with DSL service?

  • Charges from Qwest:
    1. Activation fee for DSL service with Qwest. (One time fee)
    2. Purchase DSL modem from Qwest. (One time fee)
    3. DSL service on your phone line. (Monthly fee)
    4. Check current prices and promotions from Qwest.
  • Charges from Internet Exposure:
    1. Activation fee for ISP service on your DSL line with Internet Exposure. (One time fee)
    2. Internet access on your DSL line. (Monthly fee)

Email FAQsz!

What software do I use to check my e-mail?

There are several pieces of software that you can use to check e-mail with. Here is a short list:

  • To check your mail via webmail.iexposure.com, you can use a web browser like Internet Explorer, Firefox, Safari or Opera.
  • Microsoft Outlook or Outlook Express
  • Netscape Communicator's e-mail program
  • Mozilla Thunderbird
  • Mail.app
  • Any other pop3/imap e-mail client.

I have an e-mail address already, can I keep it with your service?

Possibly. If you have a free e-mail account with hotmail.com, yahoo.com, etc., then where you get your internet service does not matter. However, if you only have the e-mail address that you recieved with your previous internet service, then you might lose that e-mail account when you cancel your service. If you are unsure, please feel free to give us a call.

How much extra is it if I want more e-mail addresses?

If you have further questions, give us a call at 612.676.1946.

How long does it take to setup an e-mail account?

E-Mail accounts are setup the day you call (M-F from 8:00-5:00).

How can I get my e-mail address to be myname@myname.com?

The first thing we need to determine is if "myname.com" is already taken. If so, we can register that domain name for you and setup your e-mail address. If "myname.com" is not available, you will need to pick something different or see about buying it from the owner.

Can I select my own username and password?

Yes. By default we use the first letter of your first name followed by your last name to create your username. If you would like something different, you can request it from us. You can also select your own password, provided it meets our requirements.

Can I access my e-mail while I am away from home/work?

Yes. Go to webmail.iexposure.com and login with your username and password. Please bear in mind, if your e-mail program at home/work is set to automatically check your e-mail, once that e-mail is downloaded to your local e-mail client, it will not show up in webmail. If you are going to be out of town, shut your home/work e-mail program down.

Is my account protected against SPAM?

Yes, Internet Exposure does filter SPAM. Unfortunately, there is no way to protect from SPAM 100%. We are always working to improve all our services. You can check your SPAM quarantine with your email username and password at https://secure.iexposure.com/mailq/index.php

Is my account protected agains viruses?

Yes, Internet Exposure uses multiple layers of virus checking in order to protect our customers as much as possible.  However there is no 100% guaranteed method to remove all viruses.  You should also be running an anti-virus program on your computer to scan for and remove any virus threats.  As a side note, don't open an attachment if you are not expecting it! Also, make sure you update your anti-virus software once each month at the least.

I lost my password, or I want to change it, what do I do?

You will need to call us for assistance at 612.676.1946.